Title (T): Boomtown Casino Contact Information - Official Support and Location Details
Description (D): Official contact details, support channels, and location information for Boomtown Casino in Fort McMurray, Alberta, Canada.
H1: Boomtown Casino Contact Information
- Overview
This document sets out official contact information and guest services guidance for Boomtown Casino, a land-based casino and entertainment centre located in Fort McMurray, Alberta, Canada. The property is owned and operated by Gamehost Inc. and has been in operation since 1978. All contact details in this document apply exclusively to the Fort McMurray location.
Users seeking contact information for similarly named properties in the United States, including Boomtown Casino Biloxi (Mississippi), Boomtown Casino Bossier City (Louisiana), or Boomtown Casino Reno (Nevada), should note that those are separate entities with no affiliation to this property.
- Physical Location and Mailing Address
Boomtown Casino is situated within the Peter Pond Shopping Centre in Fort McMurray, Alberta. The civic address is:
9825 Hardin Street
Fort McMurray (Wood Buffalo), Alberta
Canada, T9H 4G9
This address is the primary point of contact for in-person inquiries, including guest services, general questions, and matters requiring a physical visit to the property.
- Telephone Contact
The main telephone number for Boomtown Casino is:
+1 (780) 790-9739
This number is for general inquiries and entertainment information. Guests with specific concerns regarding a prior visit or requiring follow-up from management may request an extension for the relevant department when calling. The telephone line operates during casino business hours.
For corporate or investor-related inquiries, contact should be directed to Gamehost Inc. at its corporate office:
104, 548 Laura Avenue
Red Deer County, Alberta
Canada, T4E 0A5
Gamehost Inc. corporate telephone: 403-346-4545
Gamehost Inc. toll-free: 1-877-703-4545
Gamehost Inc. fax: 403-340-0683
Corporate contact channels are not intended for day-to-day guest services or casino floor inquiries.
- Online and Digital Contact Channels
4.1 Website
The official website for Boomtown Casino is boomtowncasino.ca. This resource provides property information, current schedules, and any additional contact options published by the operator.
4.2 Email
Email contact is available for guest inquiries. Specific email addresses are not listed in this document. Guests wishing to contact the property by email should use the contact form or email address provided on the official website at boomtowncasino.ca.
4.3 Social Media
Boomtown Casino maintains a presence on social media platforms. These channels may be used for general inquiries or to access publicly posted updates. Social media channels are not designated for urgent matters or formal complaints. For issues requiring a documented response, telephone or in-person contact is recommended.
4.4 In-Person Guest Services
A guest services desk operates on-site during casino operating hours. Guests may attend in person at 9825 Hardin Street to raise concerns, request information, or speak with a member of staff. In-person contact is the recommended channel for matters that require immediate resolution or involve documentation.
- Operating Hours
Casino operating hours determine the availability of telephone and in-person support. General hours for the property are approximately 10:00 AM to 3:00 AM daily, although hours for specific areas of the casino may differ. Hours are subject to change at the discretion of the operator.
Guests are advised to confirm current hours by calling +1 (780) 790-9739 or by checking the official website before visiting.
- Branding Notice
The casino at 9825 Hardin Street, Fort McMurray, has been referenced under both the name Boomtown Casino and Rivers Casino or Rivers Casino and Entertainment Centre in various public directories and tourism listings. Both names refer to the same physical property at the same address, operated by Gamehost Inc.
If either name has been encountered in connection with a Fort McMurray casino inquiry, the contact details in this document apply to both. Boomtown Casino remains the name used in Gamehost Inc. corporate listings and the registered domain boomtowncasino.ca.
- Jurisdiction and Regulatory Context
Boomtown Casino operates within the Province of Alberta, Canada. Casino operations in Alberta are conducted under the regulatory framework administered by the Alberta Gaming, Liquor and Cannabis Commission (AGLC).
Inquiries of a regulatory nature, including complaints not resolved through the casino’s internal guest services process, may be directed to the AGLC through its official channels. The AGLC is the provincial authority responsible for oversight of gaming operations in Alberta.
- Complaint and Escalation Procedure
Guests who wish to submit a formal complaint are advised to follow the procedure below:
- Step 1: Contact the property directly by telephone at +1 (780) 790-9739 and request to speak with a manager or the relevant department.
- Step 2: If the matter is not resolved at the property level, submit a written complaint by email or in person at the guest services desk and retain a copy of all correspondence.
- Step 3: If the complaint remains unresolved after engagement with property management, the matter may be escalated to Gamehost Inc. at its corporate office in Red Deer County using the contact details provided in Section 3.
- Step 4: For regulatory matters or unresolved disputes involving gaming conduct, guests may contact the Alberta Gaming, Liquor and Cannabis Commission directly.
Response times and escalation outcomes are subject to the internal policies of Gamehost Inc. and applicable provincial regulations.
- Accuracy of Contact Information
The contact details in this document are based on information available from Gamehost Inc. corporate listings and verified public directories. Boomtown Casino reserves the right to update contact information, operating hours, and support channels at any time.
Guests are encouraged to verify current details through the official website at boomtowncasino.ca before initiating contact.